Refund Policy

1. Try it free first

Every account starts on the free plan, with no card required. It gives you 30 transcription minutes each cycle and the full editing workflow — transcript editing, filler cleanup, clips, chapters, captions and a real MP4 export (720p, watermarked).

That is enough to take a real video from upload to finished export and decide whether the product works for your content, your language and your accent. We would much rather you found a problem on the free plan than paid for a month and were disappointed.

2. Payments are non-refundable

Because the free plan lets you evaluate the service in full before paying, all payments are final. We do not refund subscription charges or minute top-ups, in whole or in part.

• No refunds for a billing period you have started, whether or not you used it.
• No refunds for unused plan minutes at the end of a cycle. Plan minutes reset each cycle and do not roll over.
• No refunds for top-up minutes once purchased (₹30 for 30 minutes). They never expire — they stay on your account until you use them — but they cannot be exchanged for money.
• No refunds for content you are unhappy with, including transcripts whose accuracy falls short of what you hoped. Accuracy depends heavily on audio quality, and the free plan is there for you to test it on your own recordings.

3. Cancelling

You can cancel from the Billing page at any time, without contacting us. Your plan keeps working until the end of the period you have already paid for, and then drops to Free. We do not charge you again, and there is no cancellation fee.

Cancelling part-way through a cycle does not produce a partial refund — you keep the paid time instead. Your finished exports remain in your library after you move to Free, subject to the free plan’s retention window.

4. When processing fails, we return minutes — not money

If a transcription job fails on our side, the minutes it consumed are credited straight back to your balance automatically. You are never billed minutes for work we did not deliver.

If a job failed and your balance does not look right, email contact@vidcarve.com with the project name and roughly when it happened, and we will correct it.

5. Billing errors and unauthorised charges

This is the one thing we always fix. If you were charged twice for the same subscription period or top-up, or a charge was made without your authorisation, email contact@vidcarve.com within 7 days with your registered email address and the Razorpay payment ID.

We will investigate and, where a duplicate or unauthorised charge is confirmed, reverse it to the original payment method. Reversals are typically processed within 5–7 working days, plus whatever time your bank or card issuer needs.

6. Chargebacks

Please write to us before raising a chargeback with your bank — we can usually resolve billing problems faster than a dispute can. Accounts with an open chargeback may be suspended until it is resolved.

7. Your statutory rights

Nothing on this page limits rights you have under applicable consumer law. Where the law requires a refund, we will make one.